Privacy Policy

About Us

ARWA INFO TECH PRIVATE LIMITED is a technology company providing web and mobile application development, software solutions, and digital communications. This policy applies to all visitors of our website, app users, and clients who interact with us through our platforms or third-party tools.

Information We Collect

We may collect the following types of data:

How We Use Your Information

We use your data to:

• Provide and maintain our services
• Improve website or app functionality
• Send important updates via WhatsApp or email (only if opted in)
• Personalize user experience
• Manage app distribution via Google Play Console and Apple Developer Program
• Serve advertisements and insights via Meta Business Manager

Use of Aisensy (WhatsApp Messaging)

We use Aisensy, a WhatsApp Business API solution provider, to:

• Send transactional messages like order confirmations, OTPs, and status updates
• Respond to support inquiries
• Share updates and promotional content (only with user consent)

Your phone number and message history may be processed via Aisensy's secure platform. Aisensy complies with WhatsApp Business Policy and Indian data privacy laws.

Use of Facebook Business Manager

We use Facebook Business Manager tools for:

• Running ads on Facebook and Instagram
• Measuring app performance through Meta Pixels and SDKs
• Engaging with customers via Messenger or Meta integrations

All data shared through these platforms follows Meta’s Privacy Policy and is only used for business-related interactions.

App Distribution Platforms

Applications developed and published under our name may be distributed through:

• Google Play Console
• Apple Developer Program

These platforms may require additional user permissions (e.g., location, camera, storage), which will always be disclosed through the app's permission screen. We do not collect or share sensitive data without user consent.

Cookies and Tracking

We use cookies and similar technologies to:

• Track website performance and usage
• Improve user experience
• Remember user preferences

You may choose to disable cookies through your browser settings, but some parts of the Website may not function properly.

Data Retention

We retain user data only for as long as it is necessary to fulfill the purpose it was collected for, or as required by law.

Data Sharing & Third Parties

We do not sell or rent personal data to third parties.

We may share data with:

• Authorized third-party service providers (e.g., Aisensy, Meta, payment gateways)
• Government or legal bodies when required by law
• Platform providers like Google and Apple strictly for app deployment or analysis

All such third parties are bound to protect your data and not misuse it.

Security

We use industry-standard security practices to protect your personal data, including:

• HTTPS encryption
• Access control for sensitive information
• Secure server infrastructure and regular monitoring

However, no system is 100% secure. We recommend users to practice caution when sharing information.

User Rights

You have the right to:

• HTTPS encryption
• Access or update your personal data
• Withdraw consent at any time (especially from WhatsApp or promotional messages)
• Request deletion of your data
• File a complaint if you believe your data is mishandled

To make a request, please email us at info@arwaworld.com.

Children's Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised "Effective Date". Continued use of the Website implies acceptance of any revised terms.

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